Terms of service
Nuvo Home
Website: www.nuvohome.co.uk
Last updated: 22/02/2026
These Terms of Service ("Terms") govern your use of www.nuvohome.co.uk and the purchase of products from Nuvo Home. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.
1. About Us
Nuvo Home is an online retailer specialising in lighting fixtures and related products across the United Kingdom.
For any queries, please contact us at:
Email: nuvohomelondon@gmail.com
Website: www.nuvohome.co.uk
2. Eligibility to Use Our Website
By using this website, you confirm that:
- You are at least 18 years old.
- You are legally capable of entering into binding contracts.
- The information you provide is accurate and complete.
3. Products and Descriptions
We aim to ensure that all product descriptions, images, specifications, and prices are accurate. However:
- Colours may vary slightly due to screen settings.
- Measurements and specifications may have minor variations.
- We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
All products are subject to availability.
4. Orders
When you place an order:
- You will receive an order confirmation email.
- This confirmation does not constitute acceptance of your order.
- A contract is formed only once your order has been dispatched.
We reserve the right to:
- Refuse or cancel any order.
- Cancel orders suspected of fraud.
- Limit quantities purchased per customer.
If we cancel an order after payment has been made, you will receive a full refund.
5. Pricing and Payments
All prices are displayed in GBP (£).
We reserve the right to change prices at any time without notice.
Payment must be made in full at the time of order. We accept payment methods displayed at checkout.
We are not responsible for additional bank or payment provider charges.
6. Delivery
We aim to deliver products within the timeframe stated on our website (typically 1–3 working days across the UK, unless otherwise stated).
However:
- Delivery times are estimates only.
- Delays may occur due to courier issues or circumstances beyond our control.
- Risk of loss or damage passes to the customer upon delivery.
Customers must inspect goods upon delivery before installation.
7. Installation Responsibility
All lighting fixtures and electrical products must be installed by a qualified professional electrician.
Nuvo Home is not liable for:
- Incorrect installation.
- Damage caused during installation.
- Faults resulting from improper fitting.
- Any installation or removal costs.
Failure to use a qualified professional may void warranty or return eligibility.
8. Returns and Refunds
Our Returns & Refund Policy forms part of these Terms of Service.
Key points include:
- Installed products are not eligible for return unless proven faulty due to manufacturer defect and installed by a qualified professional.
- Customers who change their mind must cover return shipping costs.
- Refunds are only issued for confirmed manufacturer faults or goods damaged upon arrival.
Please refer to our full Return & Refund Policy for detailed conditions.
9. Faulty Products
If a product is faulty due to a manufacturer defect:
- You must notify us promptly.
- Evidence may be required (photos, videos, proof of professional installation).
- We reserve the right to inspect or test returned items before issuing a refund or replacement.
We are not responsible for faults caused by misuse, improper installation, or customer damage.
10. Intellectual Property
All content on www.nuvohome.co.uk including:
- Text
- Images
- Logos
- Product descriptions
- Website design
is the property of Nuvo Home and may not be copied, reproduced, or distributed without written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Nuvo Home shall not be liable for:
- Indirect or consequential losses.
- Loss of profits or business.
- Installation or electrician costs.
- Damage caused by misuse or incorrect installation.
- Delays caused by couriers or suppliers.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.
12. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Transmit viruses or malicious code.
- Interfere with website functionality.
We reserve the right to restrict or terminate access if misuse is detected.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and process your personal data.
14. Force Majeure
We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including:
- Natural disasters
- Strikes
- Supply chain disruptions
- Government restrictions
- Transportation failures
15. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date.
Continued use of the website constitutes acceptance of the revised Terms.